Product
Introducing Fauward Agent: policy-controlled operations powered by AI
Fauward Agent adds an automation layer on top of dispatch, exception handling, and driver communication so operations teams can intervene only when a decision truly needs a human.
What is launching
The first release focuses on high-frequency workflows that usually slow dispatch teams down: driver assignment, shipment triage, and outbound status communication.
Instead of asking operators to watch every board and manually re-route edge cases, the agent monitors shipment events and proposes or executes the next best action against the tenant's configured rules.
- Automatic shipment assignment based on workload, proximity, and route fit
- Exception detection for missed scans, failed deliveries, and SLA risk
- Suggested customer and driver communications when a shipment needs intervention
Why it matters for operators
Most logistics teams do not lose time on the happy path; they lose it when queues spike, drivers go offline, or a shipment falls between systems. The new agent is designed to absorb that operational noise before it becomes a customer issue.
Teams still keep full visibility and auditability. Every automated action is attached to a shipment event trail so supervisors can review what happened, when it happened, and which rule or signal triggered it.
What comes next
The launch establishes the control layer for broader AI-assisted workflows across forecasting, route balancing, and proactive service recovery.
Enterprise teams can already use the current release to reduce manual dispatch effort while keeping approval gates on sensitive actions.