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Shipments & Tracking

Handling failed deliveries

Understand the shipment lifecycle, status transitions, and public tracking. Use this page as a quick-reference checklist, then open the full documentation for the complete workflow and latest implementation details.

Recommended checklist

  • Review the shipment workflow connected to "Handling failed deliveries".
  • Check status transitions, customer notifications, and proof-of-delivery dependencies.
  • Validate the process with a sample tracking number before rolling it out widely.